Support
Clear about what support can—and cannot—do
Find the official contact email and the support currently available here. Accounts, purchases and in-app services are not yet offered.
Frequently asked questions
Support at this stage
Is the REGENESIS app publicly available?
Not yet. The iOS experience is still taking shape, and there is no App Store download link on this site. When a downloadable version is ready, this site will link only to a confirmed official store page.
Can I create an account or restore an archive now?
Accounts are not available on this website. The future product is intended to support accounts, privacy requests, archive recovery and deletion; details will be shared after the service and legal review are ready.
How will subscriptions, purchases and refunds work?
There is no purchase function on this website. Future iOS purchases are planned through Apple’s in-app purchase process, with Apple expected to manage billing and refund requests. Final guidance will match the real store configuration.
Can I rely on output as professional advice?
No. REGENESIS is for symbolic reflection and creative journaling. It does not provide medical, therapeutic, legal, financial or investment advice, or make definitive claims about the future or another person’s intentions.
How can I report a safety issue?
Email [email protected] with the affected page, what you saw and roughly when it happened, but do not send passwords, identity documents, complete medical records or another person’s sensitive information.
How quickly will you reply?
We will review messages as capacity allows, but we do not promise a fixed response time. Do not wait for email in an emergency, crisis, medical or real-world safety situation; contact appropriate local services immediately.